Returns

Returns

The satisfaction of customers who purchase products on Glamhairshop.com is absolutely a priority.

Making use of the right of withdrawal on Glamhairshop.com is quick and easy.

Pursuant to art. 52 of Legislative Decree 206/2005 (Consumer Code) the Consumer has the right to withdraw from the contract without specifying the reason, within 14 working days of receipt of the goods.

Always pursuant to art. 54 of Legislative Decree 206/2005 (Consumer Code), the right of withdrawal is exercised by sending a written communication to the company address by e-mail to (support@glamhairshop.com within the prescribed period). ).

Instructions for the right of withdrawal

To exercise the right of withdrawal, the Consumer must send an email to support@glamhairshop.com within 14 days from the date of receipt of the products with a communication containing:

the intention to make use of the right of withdrawal pursuant to art. 52 of the Consumer Code;

the list of products for which the customer wishes to exercise the right of withdrawal;

the number of the order being refunded;

the methods of payment for the order and in case of payment by bank transfer, the number of the consumer's bank account.

As soon as the positive response from Temperino has been received, the Customer can send the goods at his own expense to:

Temperino di Guanciarossa Patrizia
Via Mameli 48 - 61043
Cagli (PU) Italy Tel. 3203945918

The returned products must be:

properly packaged in their original packaging, in perfect condition for resale (not damaged, damaged or soiled) and equipped with any accessories, instructions for use and documentation;

the products must not be opened or used;

Once we receive the goods, a representative will check the perfect integrity of the same and then a refund will be made within and no later than 14 days, with the same type of payment used by the customer.